Segmenting your community

User Groups

By default a challenge is “public”, available to anyone in the community but you can create user groups to segment your community and target challenges just to certain groups:

1. First invite your users to the community
2. Next create your user groups at admin->users->user groups
3. Then assign the users to the groups as required 

Now you can target these groups when creating or editing challenges. On the security tab of the challenge wizard choose “Groups + Admins” and then the group you want to target with the challenge.

User will only see the challenges specified for their group (and any public ones of course):

Challenge Groups

You can use a combination of challenge groups and user groups to create sub-communities of users. For instance you might want to run a separate challenge on a single topic (e.g. "improving customer response times") across a number of departments or divisions ("marketing", "support", etc.) but want each department to only see their challenge. To achieve this:

1. Create user groups containing the users for each group (marketing and support)
2. Create a challenge for the marketing department (e.g. "Better customer response through EDM"). Configure the challenge to be available only to the marketing users group.
3. Create a challenge for the support department (e.g. "Reducing support call times"). Configure the challenge to be available only to the support users group.
4. Create a challenge group (e.g. "improving customer response times")
5. Add both challenges to the challenge group

Now, users from either the support or marketing groups will see a challenge group called "improving customer response times" under which they will only see their individual challenge.

Administrators will see both challenges under the challenge group.